Merlin Entertainments

Zonal Host

Location (Country-County-City) UK-Surrey-Chessington
Job ID
2026-13173
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Chessington World of Adventures Resort

What you'll bring to the team

  • A passion for delivering exceptional guest experiences and leading by example.
  • Strong leadership and coaching skills, with the ability to motivate, support, and develop frontline teams.
  • Confidence in handling escalated guest queries, complaints, and operational challenges in a calm and professional manner.
  • Excellent communication skills, with the ability to build positive relationships with guests, colleagues, and stakeholders.
  • A proactive and solutions-focused approach, with the ability to make decisions and resolve issues quickly.
  • A commitment to maintaining the highest standards of safety, presentation, and operational excellence.
  • Flexibility and adaptability, with the willingness to support different operational areas across the resort when required.
  • A collaborative mindset and a desire to contribute to a positive team culture while driving performance and service standards.

 

Qualifications & Experience

  • Experience working in a customer-facing environment, delivering excellent service and creating positive guest experiences.
  • Confident engaging with guests and handling a range of enquiries in a friendly and professional manner.
  • Ability to support and work collaboratively with colleagues to maintain high operational and service standards.
  • Strong problem-solving skills and confidence in responding to guest needs in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to prioritise tasks, manage a varied workload, and remain organised under pressure.
  • Experience following operational procedures, company guidelines, and workplace systems.
  • Good understanding of health and safety practices and the importance of maintaining a safe environment for guests and colleagues.
  • Strong attention to detail and ability to complete records, checks, or documentation accurately.
  • Proficient in English and confident using Microsoft Office and other digital systems.

 

Desirable

  • Experience within a theme park, attraction, hospitality, retail, leisure, or guest experience environment.
  • Experience handling guest feedback, resolving concerns, and finding positive solutions.
  • Experience supporting the training, onboarding, or mentoring of new team members.
  • Knowledge of accessibility and inclusivity practices to help provide a welcoming experience for all guests.

Benefits

 

  • Monthly Bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants and 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Discounted rates at Merlin hotels all over the world
  • Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

 

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Pay Range

Competitive

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