Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

Candidates must be over the age of 18 years old to be considered for this position.

About the Role:

Are you ready to work in one of the most thrilling environments in the UK? Alton Towers Resort is seeking enthusiastic and safety-conscious Ride Operators to join our world-class team. As a Ride Operator, you’ll be responsible for operating some of the most exciting rides and attractions in the country, ensuring our guests have a safe and unforgettable experience.

Key Responsibilities:

• Safely operate rides and attractions in accordance with strict safety procedures and regulations
• Monitor the ride’s performance and respond swiftly to any issues or concerns
• Engage with guests, answer queries, and provide a high level of customer service
• Ensure all guests follow safety instructions and ride restrictions
• Assist with loading and unloading guests from rides, always maintaining efficiency and safety
• Perform presentational checks and daily inspections of rides, reporting any faults or maintenance requirements
• Support crowd management, ensuring a safe and enjoyable experience for everyone

What We’re Looking For:

• Attention to detail: You’ll be responsible for operating complex machinery, so precision and a strong focus on safety are crucial.
• Customer service skills: You’ll be interacting with guests throughout the day, helping to create an enjoyable and memorable visit.
• Calm under pressure: Our Resort can get busy! You’ll need to handle fast-paced environments with ease, making quick decisions when needed.
• Physical stamina: This is a hands-on, outdoor role, requiring the ability to work in varying weather conditions.
• Team player: You’ll work closely with other operators, hosts, and managers to ensure a smooth operation and guest satisfaction.

Why Join Us?

• Unique working environment: Be part of the fun and excitement at one of the UK’s top theme parks.
• Training provided: No prior experience is necessary – we’ll give you all the training you need to operate rides safely and efficiently.
• Great perks: Free tickets for you and friends or family, discounts on food, retail, and other attractions within the Merlin Entertainments family.
• Flexible hours: We offer full-time and part-time opportunities, perfect for those seeking seasonal work with flexibility.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…