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Job Scope
- To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this.
- Develop in-depth product and park knowledge to become more informative to our guests both within units and on park.
- Clear communication with team leaders and management with new ideas and suggestions to create a better work environment.
- Comply with company policies in the completion of all necessary paperwork and cleaning schedules
Job Purpose
- Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a...
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Accountant - R2R
Location: London/Hybrid
Hours: 37.5 hours per week
Contract: Permanent - Salaried
You will play a crucial role in the Global Record to Report team, ensuring accurate and timely financial control, accounting, and reporting activities in compliance with company policies and standards. You will collaborate with various departments and key stakeholders to support the financial reporting process, drive best practices, and enhance process efficiencies through continuous improvement initiatives using Visual Management tools. A core part of your role will involve completing key tasks within scheduled timelines...
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In this role you will be the first point of contact for staff and guest injuries and illnesses. You will play a pivotal role in delivering safe and fun experiences for all out guests.
You will ensure excellent standards of health & safety, which is the number one priority at Thorpe Park: whilst taking both a customer and employee focused approach to work. When required, you’ll be ready to assist in emergency first aid situations and will be responsible for upholding the highest standards of care.
As a First Aid Host, you will be Park leaders in the ‘Merlin Way’; you’ll be a role model for taking ownership, getting involved, and being happy to help! Working alongside all departments, this is an exciting opportunity to...
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- Strong leadership skills with the ability to coach, motivate, and develop teams.
- Confident decision-making in fast-paced, high-pressure environments.
- A guest-focused approach, delivering excellent service and resolving issues effectively.
- Solid operational knowledge, including ride safety, compliance, and performance.
- Effective problem-solving skills with a proactive mindset.
- Strong communication and teamwork abilities across departments.
- Experience in training and assessing team members to high standards.
- Flexibility to support varying shifts and operational demands.
- A strong commitment to health & safety and promoting a culture of compliance.
- Alignment with company values, contributing to a positive...
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Join us and use your skills to unleash incredible history while delivering jaw-dropping performances to our many guests at Warwick Castle the UK’s most thrilling Castle!
We are looking for talented Actors to join our legendary Attractions & Events Team and be part of our many show attractions and ensuring our guest receive the most interactive and fulfilling experience as possible!
Reporting to the Attractions Manager you will ensure show performance is always of the highest standard. So, your ability to learn scripts quickly and deliver strong strict performances will be paramount, as well as displaying high stamina.
We have a full calendar of spectacular shows, attractions, and events for this...
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You will be a part of the team which plays a pivotal role in delivering a safe and fun experience for millions of guests at THORPE PARK Resort. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high standards of presentation within our areas, by keeping them clean and tidy for our guests.
In Front of House, your focus will be to ensure a smooth and seamless entry and exit for every guest that joins us at the resort. Through ensuring the efficient operation of the car park, assisting them with their tickets, as well as assisting...
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- A friendly, confident, and professional approach, acting as the face of Thorpe Shark Cabins
- A passion for delivering outstanding guest experiences and ensuring smooth front office operations
- Strong leadership skills, supporting and managing Front Office Hosts to maintain high performance
- Excellent communication skills, with the ability to engage effectively with guests and hotel stakeholders
- The ability to handle guest feedback, complaints, and more complex issues with confidence and professionalism
- A proactive mindset to maintain and elevate standards across all guest areas
- Strong organisational skills, ensuring checklists, KPIs, and operational processes are consistently met
- A high level of integrity and responsibility...
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Actor - 5 Days per week
Location: London Dungeons
Hours: Full availability throughout the week is...
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We are looking for fun and enthusiastic Guest Experience Hosts to join our team at SEA LIFE in Great Yarmouth!
We have part-time, seasonal requirements ready for those looking to work ...
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We’re on the lookout for a Guest Experience Host here at SEA LIFE Hunstanton!
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Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics.
Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must to be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Full time, Fixed term, until 27.11.2026
Due to the nature of the role, we can only accept applicants who are 18...
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We have a new and truly exciting opportunity for an experience Retail lead to join our Retail team and support our managers as a Retail Supervisor here at London’s Madame Tussauds!
As a Retail Supervisor, you’ll be ensuring our guests and visitors experience is enhanced by working closely with the frontline retail teams and monitoring the effectiveness of our warm and welcoming customer interaction, informative approach, and ultimate sales generation. This will include ensuring staffing levels are efficient through the day, that the cleanliness of the sales areas is upkept and efficient stock levels are available.
By embracing our brand and the concepts of our varied exhibitions, you’ll be key in ensuring our world-class customer...
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The Ride Host is responsible for delivering safe, engaging, and memorable guest experiences across Ride and Show areas at The London Dungeon and Shrek’s Adventure! London.
As Ride Host, you will be working on the DROP DEAD Drop Ride, The Magic Bus and The Magic Lifts. Acting as the face of the attraction, the Ride Host welcomes guests, manages queues, supports ride operations, and ensures safety procedures are followed at all times. This role plays a key part in bringing the experience to life through positive guest interaction, strong teamwork, and a commitment to operational excellence.
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Contact Centre Advisor
Location: Alton Towers Resort
Hours: Guaranteed hours between 08.00 - 22.00. Candidates must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or...
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Day to day you will be effectively delivering and supervising front line staff in one of the many areas across park. You will be dedicated to ‘park based’ operations; responsible for delivering training and assessing on selected attractions, facilitate team briefings ensuring they are engaging, informative and motivational, to ensure all front line staff are proactively delivering excellent customer service and interacting with guests, to resolve any issues that may arise during the operational day regarding staff or guests and much more.
As a Lead you may be allocated a selection of units from our on park retail offering, and be expected to have the ability to divide your time between them,...
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Housekeeping Attendant
Location: Alton Towers Resort
We are currently...
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Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics.
Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must to be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Full time, Fixed term, until 27.11.2026
Due to the nature of the role, we can only accept applicants who are 18...
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Accessibility Merlin Accessibility Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
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Retail and Admissions Host - INCLUDES FULL TIME/PART TIME – Working up to 5 out of 7 days a week, covering hours from 07:30 and 20:00
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
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Frontline Lead - Full Time
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Creative Producer (Tech Specialism)
Location: London/Hybrid
Hours: 40 hours per week
Contract: Permanent - Salaried
At Merlin Magic Making (MMM), we bring imagination to life through world‑class attractions and immersive destinations across the globe. As a Creative Producer, you will play a central role in shaping those experiences! Managing projects from early concept development all the way through to on‑site delivery. Your work will help ensure that every attraction we create is engaging, guest‑focused, and true to Merlin’s creative vision.
In...
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Join Our Team as a Linen Porter at Alton Towers Resort!
Are you organised, detail-oriented, and ready to play a key role in delivering a fantastic guest experience? We’re looking for
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Applicants must be over 18 and hold a clean and current UK driving licence.
The shift pattern for this role is 22:30 start- 07:00 finish.
Applicants must be able to work 5 nights out of 7 including weekends. One of the working nights must be a Sunday.
We are currently recruiting for Hotel Night Cleaner to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!
First...
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Multi-Skilled Engineer (Electrical Bias)
Location: THORPE PARK Resort, KT16 8PN
Hours: Open Season (March-Nov): 7 on 4 off, then 7 on 3 off shift pattern with split shifts. Closed Season (Nov-Mar) Monday-Friday
Salary:£47,043 - £50,874
Department Summary:
Immerse yourself in the fast-paced theme park environment, maintaining the magic and ensuring health, safety and compliance excels at the core of our function. From in season inspection and reactive maintenance to out of season annual planned maintenance on some of the UK’s best and favourite rides. Be part of a diverse team of multiskilled engineers as you...