Merlin Entertainments

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Location UK-Staffordshire-Stoke-on-Trent
  What you'll bring to the team   Job Title: Waterpark Frontline Lead Location: Alton Towers Resort Reports to: Zonal Manager Contract: Permanent   About the Role   We’re looking for a hands-on, energetic Waterpark Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You’ll ensure operational excellence, safety, and outstanding guest experiences across our Waterpark. Acting as the first point of escalation for operational...
Employment Type
Full-Time
Location UK-Berkshire-Windsor
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
  Housekeeping Room Attendant  Location: LEGOLAND® Windsor Resort, Windsor, SL4...
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
  Hotel Public Area Cleaner  Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY 
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
    Linen Porter  Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY  Hours: Full time fully...
Employment Type
Guaranteed Hours (MGH)
Location UK-Greater London-London
Calling all future villagers!   Exciting news, friends! The world of Animal Crossing is coming to the SEA LIFE London Aquarium, and we’re on the lookout for cheerful, energetic Costume Character Actors to bring beloved characters like Isabelle, Tom Nook, and their Buddy to life.   If you’re ready to create magical memories for our guests while spreading the cosy, welcoming vibes of Animal Crossing, then grab your net and join the fun!   This job will run from 10th Feb – 29th March  with a minimum of 10 hours per week  Applicants must...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chertsey
Be the welcoming face of Thorpe Park Cabins! As a Hotel Night Receptionist, you’ll make sure every guest enjoys a smooth, hassle-free stay. From checking guests in and out to serving in the Supplies Shop, you’ll keep standards high throughout the Cabins and help us meet key performance targets. Reporting to the Hotel Night Team Leaders, you’ll play a vital role in delivering exceptional service and creating memorable experiences for every guest.Key Accountabilities - Welcome and check guests in and out of the Cabins with efficiency and a friendly attitude. - Keep the Cabins Shop fully stocked and ready for guests. - Safely store luggage and deliver it to cabins for...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Be the welcoming face of Thorpe Shark Cabins!   As a Hotel Front Office Host, you’ll make sure every guest enjoys a smooth, hassle-free stay from check-in to check-out. You’ll greet guests warmly, assist in the Shark Supplies Shop, and maintain high standards throughout the Cabins. Reporting to the Front Office Team Leaders, you’ll play a key role in delivering exceptional service and helping us meet daily KPI targets—creating memorable experiences for every guest.   Key Accountabilities   • Checking Guests In & Out of the Cabins   • Stocking the Cabins Shop   • Correctly storing luggage and taking it to the Cabins for...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Be the first to welcome guests and keep the magic moving at THORPE PARK Resort!   As part of our Front of House team, you’ll deliver a smooth, stress-free entry and exit for every guest. From managing the car park and assisting with tickets to handling Annual Pass enquiries, you’ll be in a front-line role that combines excellent customer service with creating memorable experiences. You’ll also help maintain high standards of presentation by keeping areas clean and tidy—making sure every guest’s day starts and ends perfectly.   Job Purpose   • To ensure the seamless, smooth guest journey from their arrival onto the resort to their   ...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Join our Guest Services team and be the difference that makes every visit unforgettable! In this role, you’ll be the friendly face guests turn to, delivering exceptional customer service and resolving on-the-day feedback quickly and effectively. You’ll act as a role model for Guest Obsession, creating memorable experiences while ensuring all company procedures—from health and safety to service recovery—are followed. You’ll also help maintain high presentation standards and support stock control to reduce waste and loss. Every day, you’ll play a vital part in making sure our guests leave with amazing memories. Job...
Employment Type
Full-Time
Location UK-Staffordshire-Stoke-on-Trent
As a Lifeguard you'll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you'll help to save lives. We share your passion for fun and we will offer a safe,...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Job Title: Qualified Lifeguard Location: Alton Towers Resort   Make a Splash in Your Career at Alton Towers Resort! Are you ready to take your lifeguarding skills to the next level in a thrilling, fast-paced environment? Alton Towers Resort is looking for passionate and dedicated Qualified Lifeguards to join our Waterpark team! This is...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Join the Magic at Alton Towers Resort – We're Hiring Housekeeping Checkers!   Are you passionate about creating unforgettable guest experiences through spotless standards and team spirit? Alton Towers Resort is on the lookout for a Housekeeping Checker to help us keep the magic sparkling across our Hotels!   About the Role:
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for a Leisure Operations Receptionist to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!    Want to make a great big smiling first impression?  In this crucial customer facing role, the Leisure Reception team are the first people to interact with guests before they enter our...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for Hotel Night Porter to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!   First impressions count for a lot, and you’ll be one of the first people some of our guests meet as a night porter at the Alton Towers Resort.   The role is diverse from cleaning guest & employee restrooms, to...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!    Want to make a great big smiling first impression?  In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
We are currently recruiting for Housekeeping Attendants to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!   The housekeeping team are responsible for ensuring that all public areas of the hotels and all 694 bedrooms are kept immaculately clean ready for our guests when they arrive, as well as the movement of linen around the hotels to ensure guests have a lovely fresh bed to sleep in.  
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chertsey
Be part of the team that delivers safe, unforgettable thrills at Thorpe Park! As a Rides & Attractions Host, you’ll welcome guests, check restraints, manage queues, carry out height checks, and keep attractions spotless—all while delivering fantastic customer service. This is a fast-paced, active role, mostly outdoors, where teamwork and energy make every day exciting. Job Purpose  • Work out on the front line in our rides team across attractions within your zone, carrying out safety checks and world class customer service as per given training. • Provide high level of customer service to our guests, in line with company values ensuring...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Keep our stock flowing smoothly across the park! You’ll ensure all stock is accurately distributed and controlled in and out of the Warehouse, following agreed procedures and meeting set timeframes. Your role also includes supporting the commercial team and wider park operations by receiving, storing, and delivering all incoming goods efficiently—helping keep everything running seamlessly behind the scenes.  Key Accountabilities - Proactively deals with any queries from the commercial and Operational teams. - Ensure all deliveries to units are correctly picked, delivered on time, in good condition. - Immediately advise the unit’s team leader when frozen...
Employment Type
Full-Time
Location UK-Staffordshire-Stoke-on-Trent
About Us: Alton Towers Resort is the UK’s most beloved theme park, known for creating thrilling experiences and unforgettable memories. We’re currently recruiting for a dedicated and skilled First Responder to join our team, playing a key role in ensuring the safety and wellbeing of our guests and colleagues. As the only UK attraction focused on “making Britain happy,” we take great pride in providing world-class care for...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chertsey
Support the team that keeps everything moving behind the scenes! As an Administrative Assistant for Warehouse & Logistics, you’ll ensure smooth operations by managing stock levels, coordinating timely deliveries, and producing accurate reports. Your attention to detail and organizational skills will help keep our supply chain efficient and our park running seamlessly. You’ll ensure all stock movements are recorded promptly and correctly—receiving and transferring items with precision. You’ll also monitor for issues or potential risks and report them quickly to your line manager and commercial managers, helping maintain smooth operations across the park.  Key...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Be the friendly face that sets the tone for every visit! In this role, you’ll support the Wardrobe Manager to ensure our Welcome and Uniform areas run smoothly every day. As the first point of contact for business visitors and VIP guests, you’ll offer a warm, professional welcome while making sure uniform standards and site security procedures are upheld. You’ll provide outstanding service to both staff and guests, using your knowledge of the park and its operations to answer questions and give helpful advice—helping everyone start their day right.  Job Purpose - Monitoring site access through the business reception ensuring all staff, business visitors and...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Join the team that makes every visit unforgettable! Working in Retail & Fastrack at Thorpe Park means creating lasting memories in a fast-paced, exciting environment where no two days are the same. With a variety of stores across the Resort, you’ll enjoy both team collaboration and independent responsibilities. Your role is all about delivering world-class customer service while keeping our units looking their best—maintaining high standards of presentation and cleanliness for every guest.  Key Accountabilities - Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers. - Provide world class customer service,...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Create unforgettable moments for our VIP guests at Thorpe Park! As part of the VIP & Experiences team, you’ll be at the heart of delivering seamless, world-class service. From greeting guests on arrival to planning their perfect day, you’ll ensure every visit feels effortless and extraordinary. You’ll lead unique experiences with expert knowledge of our rides, attractions, and their history—bringing the magic of Thorpe Park to life. Plus, you may even help shape future products and experiences based on your insight into what guests love most. Key Accountabilities  • To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by...
Employment Type
Full-Time
Location UK-Surrey-Chertsey
Be the first to respond and keep the fun going at Thorpe Park! As a First Aid Host, you’ll be the first point of contact for guests and staff when injuries or illnesses occur. Your role is vital in ensuring every visitor enjoys a safe, unforgettable experience while supporting our world-class attractions. Reporting to the First Aid Assistant Manager, you’ll play a key role in delivering exceptional care across the park. As a First Aid Host, you’ll provide high-quality first aid to guests and staff—whether in our First Aid Centre, at Amity Beach, or during special events. Your responsibilities include conducting company medicals, maintaining fully stocked kits, and ensuring our First Aid...
Employment Type
Full-Time
Location UK-Berkshire-Windsor
Frontline Lead Location: Legoland Windsor Zone: Zone 3 & 4 Salary: £13 per hour   The Frontline Lead is a critical position within the operations, responsible for supervising, guiding, and supporting a team of frontline guest-facing employees. The role is designed to be a trusted position with a focus on ensuring operational excellence and delivering outstanding guest experiences   Zones: Zone 3 includes Knight's Kingdom, Pirate Shores and Ninjago.
Employment Type
Guaranteed Hours (MGH)
Location UK-Berkshire-Windsor
Frontline Lead Location: Legoland Windsor Zone: Zone 1 Salary:£13 per hour   The Frontline Lead is a critical position within the operations, responsible for supervising, guiding, and supporting a team of frontline guest-facing employees. The role is designed to be a trusted position with a focus on ensuring operational excellence and delivering outstanding guest experiences   Zone 1: Zone 1 is located at the entrance of the park and primarily covers Admissions, Ride Access Pass, Accessibility and multiple Retail...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE Hours: Fixed term contract to 15th November 2026 Advert closing date: 31st January 2026 Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible. COME & JOIN BRITAINS WILDEST ADVENTURE!  Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE Hours: Fixed term contract to 15th November 2026 Advert closing date: 31st January 2026.   Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.   COME & JOIN BRITAINS WILDEST ADVENTURE!   Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at...
Employment Type
Guaranteed Hours (MGH)
Location UK-Surrey-Chessington
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE Contract: Fixed term until 15th November 2026 Advert closing date: 31st January 2026   Please note: applications may close early if we receive a high volume of strong candidates, so we recommend applying soon.   COME & JOIN BRITAIN’S WILDEST ADVENTURE!   Love creating memorable experiences? Thrive in a fast-paced, fun environment? Join us at Chessington World of Adventures Resort — Britain’s biggest wildlife theme park! We’re preparing for our 2026 season and looking for Rides & Attractions...
Employment Type
Guaranteed Hours (MGH)
Location UK-Greater London-London
- Energy and Enthusiasm– You’ll light up the swamp with your positive vibes and keep the magic alive for every guest. - Creativity– Whether it’s adding flair to a character or finding fun ways to engage, your imagination will make Far Far Away unforgettable. - Team Spirit– You’ll support your fellow performers and work together to deliver seamless, Shrektacular shows. - Resilience– Performing multiple shows a day takes stamina, but you’ll embrace the challenge with a smile. -
Employment Type
Guaranteed Hours (MGH)
Location UK-Staffordshire-Stoke-on-Trent
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   Who We Are  
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   Are you passionate about the wonders of aquatic life? Do you thrive on educating and inspiring others? Imagine...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Who We Are At Alton Towers Resort, we’re on a mission to create unforgettable experiences filled with laughter and excitement! We pride ourselves on delighting families, thrilling adventurers, and ensuring every guest leaves with cherished memories. As part of our dynamic team, you’ll be instrumental in delivering exceptional service and ensuring every visit is magical. Here, new colleagues quickly become friends, and we celebrate our successes together!
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   Who We Are  
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
  Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   Due to the working hours of this role we require candidates to be over 18   At Alton Towers Resort, we create...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   About the Role: Come and join us in Retail! Working in our many...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   Candidates must be over the age of 18 years old to be considered for this position.
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Staffordshire-Stoke-on-Trent
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.   Are you looking for an exciting, fun-filled role in a world-famous theme park? Alton Towers Resort is on the lookout...
Employment Type
Guaranteed Hours (Europe Only)
Location UK-Surrey-Chertsey
Multi-Skilled Engineer (Electrical Bias)  Location: THORPE PARK Resort, KT16 8PN Hours: Open Season (March-Nov): 7 on 4 off, then 7 on 3 off shift pattern with split shifts.  Closed Season (Nov-Mar) Monday-Friday Salary:£45,672 - £49,392   Department Summary: Immerse yourself in the fast-paced theme park environment, maintaining the magic and ensuring health, safety and compliance excels at the core of our function. From in season inspection and reactive maintenance to out of season annual planned maintenance on some of the UK’s best and favourite rides. Be part of a diverse team of multiskilled engineers as you...
Employment Type
Full-Time