Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

About the Role:

Come and join us in Retail! Working in our many fantastically themed shops & Kiosks, you’ll be responsible for ensuring our guests have a truly immersive experience, delivering excellent service and offering world class merchandise. If you are hardworking, enthusiastic, and serious about fun then we would love to meet you.

Key Responsibilities:

• Deliver outstanding service by assisting guests with their purchases and providing product information.
• Operate tills and handle transactions accurately and efficiently.
• Assist in stocking and replenishing shelves, ensuring products are displayed attractively and in line with brand guidelines.
• Help maintain shop standards and appearance through creative product displays, cleanliness, and attention to detail.
•  Actively encourage guests to explore and purchase products, using knowledge of current promotions, special offers, and the benefits of various merchandise.
• Ensure a safe environment for both guests and staff by adhering to Alton Towers Resort’s safety policies and procedures.
• Provide guests with helpful information about the resort, including attractions and facilities.

What We’re Looking For:

• Friendly and Outgoing: You’ll engage with guests of all ages, so a warm and welcoming personality is essential.
• Guest-Focused: Prior experience in retail or hospitality is a plus, but a genuine passion for helping others is what we value most!
• Communication Skills: You should be comfortable interacting with guests and collaborating with your team.
• Flexible and Adaptable: Our retail areas can be dynamic, and you may be asked to work across various locations within the resort.
• Enjoy Working in a Busy Environment: If you thrive in fast-paced settings and enjoy interacting with people, this role is for you!

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…