Merlin Entertainments

Guest Experience Host

Location (Country-County-City) UK-West Midlands-BIRMINGHAM
Job ID
2026-11083
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
SEA LIFE Birmingham

What you'll bring to the team

  • A warm, friendly, and engaging approach to delivering exceptional guest experiences
  • A strong customer-first mindset, always going the extra mile to exceed visitor expectations
  • Confidence in interacting with guests, handling queries positively, and resolving issues professionally
  • Enthusiasm for maximising sales through upselling across all commercial areas
  • A proactive attitude to maintaining clean, safe, and welcoming public spaces
  • Reliability, flexibility, and a team-focused approach in a fast-paced environment
  • A commitment to meeting daily KPIs, mystery shopper targets, and brand standards

 

Qualifications & Experience

  • Previous experience in customer service, hospitality, retail, or leisure environments (desirable but not essential)
  • Experience handling cash and operating tills accurately in line with procedures
  • Ability to follow health & safety, food safety, and PCI compliance standards
  • Strong communication skills and the ability to deliver a consistently high standard of service
  • Willingness to adhere to uniform and grooming standards
  • Confidence in completing basic administrative tasks and paperwork

Benefits

  • Opportunity to work in a fun, guest-focused attraction environment
  • Full training provided, including customer service, safety, and operational procedures
  • Career development opportunities within Merlin Entertainments
  • Discounts on Merlin attractions and associated benefits
  • Supportive team culture with a focus on quality, safety, and guest satisfaction

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Pay Range

GBP £12.31/Hr.

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