First Aid Lead - Full Time Full time fully flexible, including evenings and weekends 

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles.
In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

Job Scope

Deliver day to day operation of First Aid at LEGOLAND Windsor Resort and by offering a first aid service to both employees and guests delivered to a high quality, within the agreed standards set out in the current St. John’s First Aid at Work Guidelines and LEGOLAND Windsor Resort first aid procedures. Also by ensuring paperwork is harmonised across both CWOA & TP.

Key Objectives

• Overview the daily duties to make sure the department is fully functional.
• Providing the ultimate experience of the Merlin/LEGOLAND brand.
• Ensure consistent high standards of front and back of house areas
• To make sure that the daily running of the department is smooth and efficient
• In consultation with relevant managers, maintain first aid policies, procedures & COSWP.
• Bi regular attendance in a clinical environment or on first aid duties, keeps skills and knowledge base up-to-date and reports back with any changes in current first aid procedures.
• Manages specific projects as agreed by the Zonal Manager
• Provides administrative and IT support and produces accurate reports, general IT and documentation as necessary.
• Archives old records and prepare forthcoming seasonal paperwork.
• Maintain our relationship with local emergency services. Seeks and acts on feedback from them regarding improving customer care.
• Organises and arranges regular and random drug and alcohol testing across the resort.
• Liaise with Human Resources when appropriate.

Experience and Skills

•         Excellent communication skills.

•         Have a working knowledge of the Park and Hotel including geographical layout and services. (Desired)

•         Have an awareness of our guests’ wants and needs to eliminate complaints and exceed expectations.

•         Actively demonstrate commitment to positively handling difficult situations and change without conflict.

Due to the nature of this role a valid First Aid at Work Qualification is required (FAW).

Full Driving License is desirable.

Health & Safety:

HEADS OF DEPARTMENT

HODs are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

Benefits 

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development