Who We Are

At Alton Towers Resort, we’re on a mission to create unforgettable experiences filled with laughter and excitement! We pride ourselves on delighting families, thrilling adventurers, and ensuring every guest leaves with cherished memories. As part of our dynamic team, you’ll be instrumental in delivering exceptional service and ensuring every visit is magical. Here, new colleagues quickly become friends, and we celebrate our successes together!

About the Role

Car Parks

Our fantastic team of car parking assistants are the very first people that our guests meet upon their arrival to Alton Towers Resort. You’ll be helping with parking cars safely, promptly and maximising free space, while answering guest queries and giving your recommendations for their exciting day ahead!

Before our guests arrive, you’ll make sure the car parks are looking fresh and presentable for the day; litter picking (equipment and training provided), flipping any required directional signage, relocating directional cones and reporting any potential hazards that might affect individual car parking spaces.

Key Responsibilities

• Guest Interaction: Engage with guests upon arrival, ensuring a warm welcome and smooth entry into the park.
• Efficient Operations: Assist with efficient parking of cars to facilitate a swift guest arrival.
• Team Collaboration: Work closely with your colleagues ensure a seamless guest journey from start to finish.
• Guest Awareness: Provide information about the park’s offerings and ensure guests are aware of all available options to enhance their visit.
• Customer Service Excellence: Address guest inquiries and concerns with a friendly, proactive approach, ensuring their experience is memorable.

What We’re Looking For

• Passionate About Guest Service: A genuine enthusiasm for helping guests and creating memorable experiences is essential.
• Strong Communication Skills: You should be approachable and confident in engaging with guests of all ages.
• Team Player: Collaborate effectively with colleagues to provide excellent service.
• Adaptability: Thrive in a fast-paced environment and respond positively to changing circumstances.
• Flexible Availability: Must be able to work weekends, holidays, and peak times to meet guest needs.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more...