We have new Retail Host positions available for this 2026 season here at Warwick Castle…..The UK’s most exciting Castle!

Help us unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests by joining our focused and close-knit retail team.

As a Retail Host you will be the first point of contact for our guests in one of our many retail units spread across our 64 acres of beautiful grounds and gardens. This would include pour Pageant Field, the Peacock Garden and Central Courtyard area. This roll will see you utilising a degree of physical exertion, having to walk between stores and shops carrying boxes of items will be required!

You will be offering a warm welcome and encouraging visitors to stock up on memorable merchandise upselling where applicable. With your eye for detail, you will be making sure the stops and stores are always fully stocked and looking presentable.  You will be open to suggesting products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have.

With your helpful nature and world-class customer service, you will always look to boost revenue and smash daily targets.

This is a flexible, fixed-term position, contracted through to January 2027. Shifts will vary with a minimum of 5 hours up to 37.5 hours per week. Due to the nature of our business, you will be required to have good availability. Working term time, school holiday periods, weekends and bank holidays and well as evening events throughout the year.

• Previous retail experience is required
• Have a passion for delivering excellent customer service
• A willingness to learn and develop your skills
• Have passion for our brand
• Have a keen eye for detail
• Be able to clearly communicate to our guest and your colleagues
• Most importantly have fun at work to create memorable experiences
• Confident in utilising physical exertion

Alongside working with a great team, we also offer: 

• 25% discount in our retail shops and restaurants and 40% off LEGO online 
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year 
• Employee pricing up to 55% off cinema tickets 

If you are interested in this opportunity and you would like to hear more, please click on the apply button now.  

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!  
 

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.  

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.