Merlin Entertainments

Hotel Night Porter

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2026-12545
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

  • A friendly, approachable, and professional manner, acting as the face of Thorpe Shark Cabins during overnight operations
  • A passion for delivering exceptional guest experiences and creating memorable stays
  • Strong customer service skills with the ability to confidently check guests in and out
  • The ability to handle guest queries, feedback, and minor issues effectively and calmly
  • A proactive approach to maintaining high standards across all guest areas
  • Attention to detail when completing daily and weekly operational checklists
  • Responsibility and integrity when handling guest property and belongings
  • A team-focused attitude, working closely with the Night Team Leader and wider hotel team
  • Flexibility to work overnight shifts and support operational needs

 

Qualifications & Experience

  • Previous experience in a customer-facing or hospitality role is desirable but not essential
  • Demonstrated ability to deliver excellent customer service
  • Good communication skills and confidence in interacting with guests
  • Basic organisational skills, including managing luggage storage and shop stock
  • Commitment to following company policies, procedures, and health & safety guidelines
  • Willingness to complete all required onboarding and training

Benefits

Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:

 

  • Monthly Bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants and 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Discounted rates at Merlin hotels all over the world
  • Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

 

 

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Pay Range

GBP £13.21/Hr.

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