You will be a part of the team which plays a pivotal role in delivering a safe and fun experience for millions of guests at THORPE PARK Resort. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high standards of presentation within our areas, by keeping them clean and tidy for our guests. 

In Front of House, your focus will be to ensure a smooth and seamless entry and exit for every guest that joins us at the resort. Through ensuring the efficient operation of the car park, assisting them with their tickets, as well as assisting with any Annual pass enquiries. 

Job Purpose

• To ensure the seamless, smooth guest journey from their arrival onto the resort to their exit.

• Provide high level of customer service to our guests, in line with company values, ensuring targets are met.

• To assist with the department’s mission to achieve all Key Performance Indicator (KPI) targets set

• Have an in-depth park knowledge to deliver the best possible information to our guests

• Following all company policies, including health and safety.

• To achieve all sales and financial targets set by the business.

• To drive and focus on both Merlin Annual Pass and Local Annual Pass sales. Up selling these products where possible and contributing towards the overall sales and targets of the products.

 • Ensuring cleanliness targets are met by carrying out set cleaning rotas and undertaking ad-hoc cleaning when required.

Key Accountabilities 

 Operations

• Ensuring a smooth Car Park operation, with all cars being parked safely and efficiently.

• Assisting the smooth and seamless entry and exit of resort for all guests. 

• Take part in cleaning duties as described by the management team to ensure presentation is kept to required standard. 

Marketing 

• To ensure all communication with employees and guests is always professional and as per training and brand guidelines.

• Have a strong knowledge of the products we sell and upsell them where appropriate.

Financial 

• Ensure all staff use company equipment appropriately and damage is minimised by following training and instruction.

• Use upselling skills to work towards hitting department set financial and sales targets.

• Ensure there is no stock wastage by following the training guidelines.

People 

• To communicate effectively with colleagues and guests ensuring there is a good level of rapport.

• Actively seek and help to promote a positive team culture within the Front of House team.

• Be a friendly approachable person when communicating with both Colleagues and Guests

Health & Safety 

• To ensure that all Health & Safety Policies are followed to ensure safe working practise.

• To promote a safe working culture. 

▪ High level of motivation both self and in a team.

 ▪ Team Player.

▪ Uphold required standards in fast-paced, dynamic environment. 

▪ Interpersonal and relationship building skills within team and networking with other employees at the resort.

 ▪ Problem solving and decision-making techniques.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.