Merlin Entertainments

Senior Ride Operator & Trainer

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2026-12638
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

  • Strong leadership skills with the ability to coach, motivate, and develop teams.
  • Confident decision-making in fast-paced, high-pressure environments.
  • A guest-focused approach, delivering excellent service and resolving issues effectively.
  • Solid operational knowledge, including ride safety, compliance, and performance.
  • Effective problem-solving skills with a proactive mindset.
  • Strong communication and teamwork abilities across departments.
  • Experience in training and assessing team members to high standards.
  • Flexibility to support varying shifts and operational demands.
  • A strong commitment to health & safety and promoting a culture of compliance.
  • Alignment with company values, contributing to a positive and inclusive team environment.

 

Qualifications & Experience

  • Experience in ride operations or a similar operational environment.
  • Previous supervisory or senior team experience.
  • Experience delivering training and supporting team development.
  • Good understanding of health & safety practices and emergency procedures.
  • Experience handling guest queries or escalations.
  • Familiarity with compliance systems (e.g. Sterling) is desirable.
  • Ability to operate across multiple rides/zones, including evacuation procedures.
  • Basic administrative skills, including maintaining records and performance logs.

Benefits

Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:

 

  • Monthly Bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants and 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Discounted rates at Merlin hotels all over the world
  • Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

 

 

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Pay Range

GBP £13.21/Hr.

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