In this role you will be the first point of contact for staff and guest injuries and illnesses. You will play a pivotal role in delivering safe and fun experiences for all out guests.

You will ensure excellent standards of health & safety, which is the number one priority at Thorpe Park: whilst taking both a customer and employee focused approach to work. When required, you’ll be ready to assist in emergency first aid situations and will be responsible for upholding the highest standards of care.

As a First Aid Host, you will be Park leaders in the ‘Merlin Way’; you’ll be a role model for taking ownership, getting involved, and being happy to help! Working alongside all departments, this is an exciting opportunity to join the Thorpe Park team.

Job Purpose

Reporting to the First Aid Assistant Manager, as a First Aid Host,

you will be responsible for ensuring the delivery of high-quality care and effective first aid to both staff and guests on a day-to-day basis. This includes treating within a First Aid Centre, providing First Aid cover for the Amity Beach attraction, working at park events, conducting company medicals, and completing regular Kit Checks and First Aid Centre Deep Cleans.

Key Accountabilities

• Treating and Assessing patients within your scope of practice alongside Thorpe Park policies and procedures.
• Accurately completing all documentation relating to patients, equipment and near misses in accordance with policies and procedures.
• Maintaining a strong presence on park.
• Ensure patient confidentiality is always maintained.
• Actively participate in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.
• Achieve and maintain competence in all relevant skills and knowledge and actively strive to upkeep and grow your skillset.
• Undertaking and completing all required in-house training and maintaining competency.
• Conducting company medicals for ride operators in line with Occupational Health
• Perform any other duties that may reasonably be requested of you in line with your skills, training and qualification

Essential Criteria:

• First Aid at Work Qualification (Or equivalent recognised).
• Experience of delivering First Aid in Adults and Children.
• Experience of working effectively as part of a team.

Desirable Criteria:

• Advanced First Aid / FREC 3 is advantageous
• Experience of working within the theme park, events or pre-hospital environment.
• Experience working with Children
• Experience in minor injuries and illnesses.

Personal Qualities

• Able to remain calm and function under pressure in challenging situations.
• Ability to deal with sensitive, unpredictable, and emotionally challenging and diverse clinical situations.
• Excellent communication skills: liaison, negotiation, advocacy.

Physically able to meet the demands of a First Aid Host.

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.