Job Scope

• To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this.
• Develop in-depth product and park knowledge to become more informative to our guests both within units and on park.
• Clear communication with team leaders and management with new ideas and suggestions to create a better work environment.
• Comply with company policies in the completion of all necessary paperwork and cleaning schedules

Job Purpose

• Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.

Key Accountabilities

• Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
• Provide world class customer service, creating memorable experiences for our guests
• Supporting the department in delivering daily revenue targets
• Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.

• Experience of Retail or Leisure environment is encouraged but not essential

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.