Front of House Lead-Night Operations

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time, fully flexible across 7 days, able to start as early as 7.30pm and finish at 0730am, consisting of a mix of 10 and 12 hour night shifts

Contract Type: Fixed Term Seasonal until Winter 2026

Here at the LEGOLAND Windsor Resort our 2026 season is in full swing, and we are recruiting for a Hotel Front of House Team Leader to join the team!

You will ensure the overall smooth and efficient running of the Front of House team on your shift and control the shift operation whilst communicating effectively with all relevant departments.  You will lead and develop our team of Hotel Front of House Assistants by demonstrating a high level of customer service. As a motivational leader you will ensure that your team are providing the best possible standard of guest interaction, and handle any guest problems, complaints and compliments, passing on any relevant information to management. 

You will develop direct reports to enable your team to give the highest standard of customer service and you will liaise regularly with Housekeeping regarding room allocations, status and special requirements.

The role of Hotel Front of House Coordinator is a key function when it comes to coaching, developing and empowering your team to deliver excellent customer service and of course adhering to all company policies and procedures, allowing for judgement and flexibility as situations demand.

• Must have communication and team building skills
• Prior experience in a customer facing role
• Experience in a hospitality environment
• Computer knowledge with experience of Microsoft Office applications.
• Previous use of Opera PMS preferred

• • 40% discount off LEGO® sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development 

   

   

  About the LEGOLAND® Windsor Resort

  We are looking for Hotel Public Area Cleaners to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

   

  About Merlin

  A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

   

  If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.