Merlin Entertainments

Hotel Front Office Host

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2026-13200
Employment Type
Part-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

 

Hotel Front Office Host

Location: Thorpe Park Resort

 

We're recruiting for a Hotel Front Office Host at Thorpe Park Resort. If you have a passion for customer service and enjoy creating memorable experiences, you'll be the first point of contact for our guests, providing a warm welcome and helping to ensure every stay is unforgettable on an island like no other.
 
What you'll be doing:
 
  • Welcoming guests to the Shark Cabins, checking them in and out, and ensuring they have everything they need for a great stay
  • Managing guest luggage, keeping the Cabins Shop stocked, and maintaining high standards through daily and weekly checks
  • Working closely with Housekeeping on room allocations, cabin status, and special guest requirements
  • Handling guest feedback and queries professionally, while caring for guest property and following all procedures
  • Sharing information about the Resort, encouraging guest feedback, and helping create memorable experiences from arrival to departure
 

Qualifications & Experience

Due to the nature of this role we can only accept applications from candidates 18 and over.

  • A friendly and approachable personality with a passion for helping others
  • A commitment to delivering exceptional customer service
  • Enthusiasm for creating memorable experiences for every guest
  • A trustworthy and professional approach when handling guest property
  • Previous experience in a customer-facing role is beneficial, but not essential if you have a positive attitude and willingness to learn

Benefits

  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
  • Ongoing training and development opportunities 
  • Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

 

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