Merlin Entertainments

Hotel Front Office Host

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2026-13430
Employment Type
Part-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

  • A friendly, approachable, and professional attitude.
  • A passion for delivering exceptional guest experiences and creating memorable stays.
  • Excellent customer service and communication skills.
  • The ability to confidently interact with guests and provide accurate information about their stay.
  • A proactive approach to maintaining high standards and completing operational tasks.
  • Strong attention to detail and a commitment to cleanliness and presentation.
  • The ability to handle guest feedback and resolve minor issues positively and professionally.
  • Integrity and responsibility when handling guest property and belongings.
  • A team-focused mindset with the ability to work closely with Front Office and Housekeeping colleagues.

 

 

Qualifications & Experience

  • Previous experience in a customer service, hospitality, retail, or guest-facing role.
  • Experience dealing with customers in a professional and friendly manner.
  • Strong verbal communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Comfortable working towards KPI targets and encouraging guest survey participation.
  • A willingness to learn and follow company procedures and standards.
  • Previous hotel, accommodation, or front office experience is desirable but not essential.

Benefits

 

  • A competitive hourly rate
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
  • 25% discount in our on-site retail shops and restaurants
  • 40% discount on Lego
  • Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
  • Ongoing training and development opportunities

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz  and one of the team will get back to you as soon as possible.

 

 

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Pay Range

GBP £12.92/Hr.

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