Merlin Entertainments

Senior Ride Operator and Trainer

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2026-13478
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

Join Thorpe Park Resort as a Senior Ride Operator & Trainer, where you'll help deliver safe, efficient, and memorable guest experiences while supporting the development of our Ride Operations team. This is an exciting opportunity for an experienced operator with a passion for leadership, training, and maintaining high operational standards in a fast-paced environment. 
  • Previous experience within Ride Operations, attractions, leisure, hospitality, or a similar operational environment.
  • Strong leadership skills with the ability to coach, train, and motivate team members to achieve high standards.
  • A passion for delivering exceptional guest experiences and confidently resolving guest issues when they arise.
  • A proactive approach to safety, with a strong understanding of the importance of compliance and operational procedures.
  • The ability to support daily attraction operations, monitor performance, and assist in maintaining efficient ride throughput.
  • Confidence in carrying out assessments, providing feedback, and supporting the ongoing development of colleagues.
  • Excellent communication and relationship-building skills, with the ability to work collaboratively across departments.
  • Strong problem-solving skills and the ability to remain calm under pressure in a fast-paced environment.
  • A flexible and adaptable approach, with a willingness to support operational needs across the wider resort.
  • A commitment to continuous improvement, taking ownership of tasks and driving high standards across the team.

 

Qualifications & Experience

  • Previous experience leading, supervising, or mentoring a team.
  • Experience delivering training, coaching, or assessing team members.
  • Strong customer service experience within a guest-facing environment.
  • Understanding of health and safety responsibilities within an operational setting.
  • Experience managing operational challenges and making decisions in a fast-paced environment.
  • Strong organisational, communication, and interpersonal skills.
  • Experience dealing with guest feedback and escalations is desirable.
  • A genuine passion for developing people and delivering operational excellence.

Benefits

 

  • A competitive hourly rate
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
  • 25% discount in our on-site retail shops and restaurants
  • 40% discount on Lego
  • Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
  • Ongoing training and development opportunities

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz  and one of the team will get back to you as soon as possible. 

 

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Pay Range

GBP £13.21/Hr.

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