Guest Excellence Host - Front of House

Location: Alton Towers Resort

We are looking for passionate Guest Excellence Hosts to join our team at Alton Towers Resort. In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave. You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed.

Key Responsibilities

• Deliver Exceptional Service: Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.
• Enhance the Guest Experience: Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available.
• Handle Guest Feedback: Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed.
• Assist in Guest Resolution: Actively seek solutions to guest issues and ensure a seamless experience throughout their visit.

Due to the nature of this role we are only able to accept applications from candidates 18 and over.

Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

•  Due to the nature of this role we are only able to accept applications from candidates 18 and over.
• You should have a genuine enthusiasm for helping others and creating unforgettable experiences
• Strong interpersonal skills are essential for engaging with guests and resolving any issues they may encounter.
• You will work closely with other team members to ensure a smooth and enjoyable experience for all guests.
• The ability to thrive in a fast-paced environment and respond effectively to changing circumstances is crucial.
• A friendly and approachable personality is key to making every guest feel welcome and appreciated.

Please ensure you upload a current CV as part of your application. Unfortunately, we are unable to process applications that do not include a CV.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.