Leisure Operations Receptionist

Location: Alton Towers Resort

Hours/Availability: Ideally applicants will be available 5 out of 7 days including weekends but applicants with limited availability will be considered.

• Welcoming guests and creating a friendly, professional first impression at our Waterpark and Golf attractions.
• Providing exceptional customer service and assisting guests with enquiries throughout their visit.
• Handling admissions, bookings, payments, and cash transactions accurately.
• Managing key handling procedures and ensuring security processes are followed.
• Working closely with colleagues and other departments to ensure seamless guest journeys.
• Communicating important guest information to the relevant teams in a timely manner.
• Maintaining a clean, organised, and welcoming reception environment.
• Ensuring every guest leaves with a positive lasting impression of the Alton Towers Resort.

• Have a flexible attitude towards availability as you will be required to work weekdays, weekends and bank holidays
• A positive, enthusiastic and energetic approach, with the ability to create a welcoming and friendly atmosphere for guests
• A genuine passion for delivering exceptional customer service
• Ability to thrive in a fast-paced, high-pressure environment
• Previous experience working on a busy reception desk is desirable

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.