Details:
Location: Thorpe Park, KT16 8PN
A hard working, efficient and positive individual who will work to their best ability at all times. You are able to adapt and respond well to circumstances and challenges which may arise and works effectively both individually and in a team. Has a positive can-do attitude and always has the guest’s interests in mind.
MAIN RESPONSIBILITIES
- To respond to all post-visit feedback and enquiries confidently over the phone and through emails.
- Ensure all recovery offered is within the Recovery Matrix and proportionate to the feedback received.
- To be confident with the use of IT equipment, and able to learn new systems quickly.
- To have an in depth knowledge of Thorpe Park, understanding our brand platform, target audience, our products, services, policies and procedures, both departmental, and park wide.
- To have a broad knowledge of the Merlin Entertainments Group.
- To undertake additional duties during key periods of the season including Summer and Fright Nights.
- Ensure working areas are kept clean and tidy throughout the day and any necessary cleaning is complete when required.