Who We Are

At Alton Towers Resort, we’re on a mission to create unforgettable experiences filled with laughter and excitement! We pride ourselves on delighting families, thrilling adventurers, and ensuring every guest leaves with cherished memories. As part of our dynamic team, you’ll be instrumental in delivering exceptional service and ensuring every visit is magical. Here, new colleagues quickly become friends, and we celebrate our successes together!

About the Role

We are looking for enthusiastic Sales & Admissions Hosts to join our team at Alton Towers Resort! In this unique role, you’ll work across our entrance areas and Resort Box Office, engaging with every guest who visits our theme park. From parking cars and selling tickets to helping guests navigate our turnstiles and hotel guest entrance, you’ll ensure a swift and enjoyable arrival experience.

You will not only provide guests with an outstanding experience but also inform them about our wide range of additional products, including Fast Track tickets, Special Events, Dungeon & Scare Maze Tickets, Merlin Annual Passes, and more. As part of a motivated team, you’ll play a vital role in driving sales and hitting targets.

Key Responsibilities

• Guest Interaction: Engage with guests upon arrival, ensuring a warm welcome and smooth entry into the park.
• Sales Focus: Promote and sell additional products to enhance the guest experience, including Fast Track tickets and special events.
• Efficient Operations: Assist with parking cars, processing ticket sales, and managing turnstile entry to facilitate a swift guest arrival.
• Team Collaboration: Work closely with your colleagues to meet sales targets and ensure a seamless guest journey from start to finish.
• Guest Awareness: Provide information about the park’s offerings and ensure guests are aware of all available options to enhance their visit.
• Customer Service Excellence: Address guest inquiries and concerns with a friendly, proactive approach, ensuring their experience is memorable.

What We’re Looking For

• Passionate About Guest Service: A genuine enthusiasm for helping guests and creating memorable experiences is essential.
• Strong Communication Skills: You should be approachable and confident in engaging with guests of all ages.
• Team Player: Collaborate effectively with colleagues to achieve sales targets and provide excellent service.
• Adaptability: Thrive in a fast-paced environment and respond positively to changing circumstances.
• Flexible Availability: Must be able to work weekends, holidays, and peak times to meet guest needs.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…