Who we are

We’re guessing you’ve probably heard of us… but what you don’t know is what the Alton Towers Resort family lifestyle is about. We provide laughter, smiles, shrieks and screams every day. We delight families, we terrify grown men, and we excite the adrenaline junkies that venture to our abode. There may be a lot of us, but everyone matters at Alton Towers Resort and here new colleagues quickly become old friends. We encourage each other, we provide new opportunities to learn and develop, and we celebrate our successes with one of the best after-season parties you’ll ever attend! 

About the Role

We are currently recruiting for Control Operations Assistant, to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

In this role you'll receive the most diverse range of enquiries in the whole Resort.  The team is the central hub of communications and is key to the day to day running of the park. They deal with all manner of issues from reuniting lost children with their parents, communicating general information to our guests and supporting the incident management team when necessary.

Key Responsibilities:

• Monitor and coordinate park operations from the control room, ensuring all rides and attractions are operating safely and according to schedule.
• Communicate clearly with ride operators, managers, and security teams to respond to any operational issues.
• Use various control systems to track ride performance, guest flow, and operational incidents.
• Assist in managing park-wide responses to emergency situations, ensuring all protocols are followed.
• Provide updates and briefings to management and operational teams as necessary.
• Collaborate with maintenance teams to report any mechanical or technical issues.
• Maintain detailed records and reports of operational activities, incidents, and daily performance.
• Support the park’s daily opening and closing procedures.

About You:

• Strong organisational skills and ability to prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
• Previous experience in a control room or operational environment is a plus but not essential.
• Ability to work independently as well as part of a team.
• Flexible approach to working hours, including weekends, holidays, and evenings.
• Keen attention to detail, particularly in following health and safety procedures.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…