Merlin Entertainments

Guest Excellence Host (Front of House)

Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job ID
2024-6362
Employment Type
Guaranteed Hours (Europe Only)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Alton Towers Resort

What you'll bring to the team

Who We Are

 

At Alton Towers Resort, we create unforgettable experiences filled with laughter, excitement, and adventure! We provide top-notch service that delights families, thrills thrill-seekers and creates lasting memories. Join our team, where every day is a chance to make a difference.

 

About the Role

 

We are looking for passionate Guest Excellence Hosts to join our team at Alton Towers Resort. In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave. You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed.

 

Key Responsibilities

 

  • Deliver Exceptional Service: Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.
  • Enhance the Guest Experience: Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available.
  • Handle Guest Feedback: Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed.
  • Assist in Guest Resolution: Actively seek solutions to guest issues and ensure a seamless experience throughout their visit.

 

Qualifications & Experience

What We’re Looking For

 

  • Passionate About Guest Service: You should have a genuine enthusiasm for helping others and creating unforgettable experiences.
  • Excellent Communication Skills: Strong interpersonal skills are essential for engaging with guests and resolving any issues they may encounter.
  • Team Player: You will work closely with other team members to ensure a smooth and enjoyable experience for all guests.
  • Adaptability: The ability to thrive in a fast-paced environment and respond effectively to changing circumstances is crucial.
  • Positive Attitude: A friendly and approachable personality is key to making every guest feel welcome and appreciated.

Benefits

  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
  • Ongoing training and development opportunities 
  • Plus, many more…

 

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Pay Range

Compensation between GBP £7.49/Hr.-GBP £11.44/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.