About the Role:

Come and join us in Retail! Working in our many fantastically themed shops & Kiosks, you’ll be responsible for ensuring our guests have a truly immersive experience, delivering excellent service and offering world class merchandise. If you are hardworking, enthusiastic, and serious about fun then we would love to meet you.

Key Responsibilities:

• Deliver outstanding service by assisting guests with their purchases and providing product information.
• Operate tills and handle transactions accurately and efficiently.
• Assist in stocking and replenishing shelves, ensuring products are displayed attractively and in line with brand guidelines.
• Help maintain shop standards and appearance through creative product displays, cleanliness, and attention to detail.
•  Actively encourage guests to explore and purchase products, using knowledge of current promotions, special offers, and the benefits of various merchandise.
• Ensure a safe environment for both guests and staff by adhering to Alton Towers Resort’s safety policies and procedures.
• Provide guests with helpful information about the resort, including attractions and facilities.

What We’re Looking For:

• Friendly and Outgoing: You’ll engage with guests of all ages, so a warm and welcoming personality is essential.
• Guest-Focused: Prior experience in retail or hospitality is a plus, but a genuine passion for helping others is what we value most!
• Communication Skills: You should be comfortable interacting with guests and collaborating with your team.
• Flexible and Adaptable: Our retail areas can be dynamic, and you may be asked to work across various locations within the resort.
• Enjoy Working in a Busy Environment: If you thrive in fast-paced settings and enjoy interacting with people, this role is for you!

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities 
• Plus, many more…