Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

Responsibilities: 

• This role is back of house focusing on emails, live chat, and social media channels

• Email communications and phone calls to guests

• Respond to guest feedback and enquiries via Social media channels (Facebook, Instagram and X)

• Use our live chat service, messaging guests

• Report any trends in feedback to management on a regular basis

• Deal with both feedback and enquirers, both pre and post visit and ensuring we keep to our agreed SLA Response time

• Provide a bespoke service to all guests and resolve feedback to the highest standard

• Shifts are normally 9am – 5pm, Monday-Sunday with some differing hours during event periods in line with park opening times

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.