Merlin Entertainments

Hotel Receptionist - Seasonal 2025

Location (Country-County-City) UK-Surrey-Chertsey
Job ID
2024-6565
Employment Type
Full-Time
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Thorpe Park Resort

What you'll bring to the team

Hotel Receptionist

 

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

 

Responsibilities:

  • Checking Guests in and out of the hotel

  • Providing guests with information they need throughout their stay

  • Liaising with House keeping regarding room allocations, status and special requirements

  • Effectively dealing with guests feedback or minor issues

  • Showing integrity and responsibility when handling guest property and follow procedure regarding guest safety deposit boxes.

 

Qualifications & Experience

 

  • Friendly and approachable 
  • Exceptional customer service 
  • Enthusiastic about creating memorable experiences for our guests. 
  • Integrity with handling guests property 

Due to the nature of this role we will only accept applications from those candidates over the age of 18.  Working hours will include weekends and holidays as required. 

Benefits

  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in our retail shops and restaurants
  • 40% discount online off LEGO, and much more! 
  • Free bus from Staines station for all employees  
  • Fortnightly pay
  • Free staff parking
  • Ongoing training & development to have a longer-term career in Merlin 
  • Access to Perks at Work which 30,000+ national & local employee discounts

 

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.

 

 

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Pay Range

Compensation between GBP £11.61/Hr.-GBP £11.61/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.