Call Centre Host

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

A hard working, efficient and positive individual who will work to their best ability at all times. You are able to adapt and respond well to circumstances and challenges which may arise and works effectively both individually and in a team. Has a positive can-do attitude and always has the guest’s interests in mind. 

Responsibilities: 

• To respond to all post-visit feedback and enquiries confidently over the phone and through emails. 

• Ensure all recovery offered is within the Recovery Matrix and proportionate to the feedback received. 

• To be confident with the use of IT equipment, and able to learn new systems quickly. 

• To have an in depth knowledge of Thorpe Park, understanding our brand platform, target audience, our products, services, policies and procedures, both departmental, and park wide. 

• To have a broad knowledge of the Merlin Entertainments Group. 

• To undertake additional duties during key periods of the season including Summer and Fright Nights. 

• Ensure working areas are kept clean and tidy throughout the day and any necessary cleaning is complete when required.

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.