Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter

Responsibilities:

• Checking Guests In & Out of the Cabins
• Stocking the Cabins Shop
• Correctly storing luggage and taking it to the Cabins for arrival guests
• Ensuring KPI surveys are filled out by all guests checking out of the Cabins
• Making sure standards are kept to their highest level by completing the daily & weekly check list in full
• Cleaning all guest areas overnight to ensure it is ready for the next days operation
• Effectively dealing with guests feedback or minor issues
• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
• Providing guests with all the correct information about there stay at Thorpe Shark Cabins

• Friendly and approachable
• Exceptional customer service
• Enthusiastic about creating memorable experiences for our guests.
• Integrity with handling guests property

Please note, this role will require a DBS to take place upon acceptance of the role. 

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.