Ready to make history?

Join the legendary team at Warwick Castle as a Guest Services Host and be part of over 1,000 years of epic tales, unforgettable adventures, and magical memories!

This is not just a job – it’s your chance to create extraordinary guest experiences every single day. Whether you’re greeting guests at the turnstiles, scanning tickets, coordinating queues, or working behind the scenes in our main control room, you’ll play a pivotal role in delivering our world-class guest journey.

What you’ll be doing:

• Be the first and last smile our guests see, creating an amazing first impression and lasting memories.
• Handle annual pass checks and guest queries with professionalism and flair.
• Keep the castle buzzing, ensuring smooth operations, queue coordination, and communication through radio calls.
• Promote Warwick Castle and Merlin attractions, helping guests make the most of their visit.

This is a fixed-term contract, and flexibility is key. Shifts will include weekends and bank holidays.

• Enthusiastic individuals with a passion for delivering exceptional guest experiences.
• Strong communication skills and a welcoming, friendly personality.
• Someone who thrives both in a team and when working independently.
• Detail-oriented with a proactive attitude to problem-solving.

• Monthly bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.