Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

The aim of this role is to provide support to the Front of House Management Team ensuring all aspects of the welcome and uniform area are well managed. Ensuring the daily operation for the Staff and Guest welcome and Uniform department at the resort runs smoothly, you will be the first point of contact for our Business visitors and VIP guests, offering a warm welcome, and ensuring everyone is adhering to uniform standards and site security procedures.

Responsibilities:

• Monitoring site access through the business reception ensuring all staff, business visitors and contractors have approved ID or have followed the sign in procedure.
• Take responsibility for the allocated administrative tasks for the Front of House team and ensure that all paperwork is organised and completed to set deadlines.
• Administrative tasks relating to the daily running of the uniform and welcome area including internal and external mail.
• Assisting guests with any ticketing queries, complaints and upselling when required.
• Ensure items of uniform and staff ID cards are issued to employees, contractors and visitors efficiently.
• Support the department Supervisors to monitor all uniform and welcome stock, supporting the ordering of these items where required.
• Oversee the locker room and changing rooms to ensure a safe clean environment.

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees 
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.