Merlin Entertainments

Guest Experience Host

Location (Country-County-City) UK-West Midlands-BIRMINGHAM
Job ID
2025-7056
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
SEA LIFE Birmingham

What you'll bring to the team

Are you on the hunt for a seasonal role that's not just a job, but a whole adventure in the heart of Birmingham city? Get ready to bring the fun to life as we seek dynamic seasonal Guest Experience Hosts to become the heartbeat of LEGOLAND Discovery Centre Birmingham and SEA LIFE Birmingham!

As the face of our attractions, you'll be the go-to person for our visitors, offering a warm welcome, fielding questions, and turning every interaction into a chance to create lasting memories.

You’ll play a pivotal role in educating and entertaining our guests of all ages; delivering informative talks and shows, promoting conservation messages and campaigns at SEA LIFE and engaging guests at our interactive LEGO areas at LEGOLAND Discovery Centre. You will also deliver educational workshops for school groups but most of all provide outstanding customer service to all our guests.

This is a seasonal contract, offering a minimum of 5 hours per week. Our attractions are open daily, so flexibility is needed as shifts will include weekends and bank holidays.

If successful you'll be invited to a Hiring Event on the 28th or 29th February next week!

Qualifications & Experience

  • Plenty of experience working in a customer facing environment
  • Friendly and hardworking with a "can do" attitude
  • A fun, dynamic, and friendly personality
  • Excellent communication, listening, and motivational skills
  • Flexibility on days and hours. Especially around weekends

Benefits

  • Monthly bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants
  • 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Employee pricing up to 55% off cinema tickets

Ready to turn your seasonal job into the ultimate adventure? Apply now and let's make this summer season one to remember!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

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Pay Range

GBP £11.54/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.