Merlin Entertainments

Hotel Senior Receptionist

Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job ID
2025-7580
Employment Type
Guaranteed Hours (Europe Only)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Alton Towers Resort

What you'll bring to the team

 

To support the Assistant Front Office Managers in all​ aspects of the operation, and to ensure the overall smooth and efficient running of the Reception, Porters, Switchboard, Treehouse Hosts, Welcome Hosts and Admin. To control the shift operation and communicate effectively with all relevant departments and within Front Office. To take ownership of all colleagues on shift and always maintain an effective team environment with excellent customer service.

 

 

Qualifications & Experience

 

Our ideal candidate will have at least three years customer service experience with prior knowledge of using Opera. Detailed experience of managing others within a team.

We are also looking for someone with excellent communication skills and is highly motivated.

 

Benefits

 

  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
  • Ongoing training and development opportunities 
  • Plus, many more...

 

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Pay Range

Compensation between GBP £11.00/Hr.-GBP £11.95/Hr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.