Operations Associate
Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week
Salary: 

The Operations Associate will support the Operations Specialist in maintaining and driving operational standards across Resort.

Responsibilities:

• Conduct regular spot checks across the Resort to ensure compliance with Standard Operating Procedures (SOPs), Code of Safe Working Practices (CoSWPs), and Emergency Action Plans (EAPs).
• Ensure operational standards are maintained, consistently following through on any required actions and improvement initiatives.
• Support the implementation and monitoring of Resort operational goals by observing frontline teams and providing feedback.
• Facilitate and support the delivery of training courses to frontline staff, ensuring alignment with operational standards and safety protocols.
• Support the Operations Specialist by leading any Employee Relations (ER) processes, ensuring alignment with company policies and best practices.
• Oversee the facilitation of investigations, documenting findings, and supporting the resolution of operational and employee-related issues.
• Act as a key point of contact for escalated operational issues or support requests from frontline teams, ensuring timely and effective resolution.

• Experience in operational management, systems coordination, or a related field.
• Organizational skills with a keen attention to detail.
• Proficiency in system management tools and processes.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Familiarity with regulatory requirements and compliance standards.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.