Security Operations Assistant Manager 

Location: THORPE PARK Resort, KT16 8PN
Hours: 40 hours per week
Salary: 

Reporting to the Head of Security & First Aid, The Security Operations Assistant Manager will be responsible for ensuring the Site & assets are kept safe and secure. This role will mixture of days & nights.

Responsibilities:

• Manage conflict positively and proactively to minimise the need for physical intervention, leading a culture of positive resolution where possible.
• Ensuring the completion of weekly fire alarm checks for all relevant units by the Night Security team and proactively responding to any logged access issues or faults.
• Act as “on-call” Security Management on a rotating basis.
• Creating policies/procedures around our extended properties, poachers & other trespassing activity.
• Supporting running of the Resort Day Operation as a member of the management team, taking on Duty Manager shifts as required.
• Ensure that exceptional customer service is being delivered by the team by delivering training and monitoring service standards ensuring that all relevant operational & security processes are being followed.
• To work closely with the wider operations, continuing to build on interdepartmental relations
• Ensure the department is fully recruited and all staff are fully trained on all aspects of their role.
• Ensure team are multi-skilled to create more robust system within the department.
• Managing the rostering of staff to ensure we stay in line with department staffing budget
• Taking the lead role in managing the security aspect of late-night events the park may put on for guest.
• Achieving a thorough knowledge of all IT systems, including undertaking first line maintenance of the system to ensure minimal equipment downtime.
• Ensure that direct reports are using their time efficiently, and spending quality time on park with the team working on the front line as well as reporting back findings on good/ poor performance.

• Experienced in the use of CCTV Systems (desirable, but not essential)
• SIA Door Supervisor
• Proficient in a variety of communications systems, including radio and telephone use
• High level of motivation
• Proficient in English language
• Experienced in the use of Windows operating systems, including but not limited to Microsoft Excel, Outlook and PowerPoint
• People Management
• Good interpersonal skills with the ability to talk to all types of guests
• Problem solving and decision-making techniques

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.