Merlin Entertainments

Guest Help & Information Assistant

Location (Country-County-City) UK-Surrey-Chessington
Job ID
2025-8107
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Chessington World of Adventures Resort

What you'll bring to the team

Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE

 

Hours: Fixed term contracts until November. Shifts cover hours between 8.45am – park close, across a 7 day rota. At this time we are looking for candidates that can work Monday - Friday Full time / part time hours available. 

 

Advert closing date: Friday 10th April 2025
Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.

 

COME & JOIN BRITAINS WILDEST ADVENTURE! 

 

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

 

Here at Chessington World of Adventures, we are gearing up for our 2025 season and we are recruiting for Guest Help & Information Assistants to join the team!

 

Working within the Guest Experience Department providing an excellent level of service to our Guests at all times. Assist in the safe and efficient operation of the Guest Help & Information department.

Day to day this role will include:

  • Resolving guest issues on-the-day and post visit via relevant communication channels
  • Issuing Ride Access Passes, Lost Children bands and Parent Swap Passes
  • Collecting and reuniting Lost Property
  • Monitoring ride access pass entrances, providing guidance and support to guests

Qualifications & Experience

All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

 

Candidates must be able to work Monday - Friday. Full time / part time hours available. 

Benefits

  • A competitive hourly rate
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
  • 25% discount in our on-site retail shops and restaurants
  • 40% discount on Lego
  • Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
  • Ongoing training and development opportunities

 

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Pay Range

Compensation between GBP £8.43/Hr.-GBP £11.50/Hr.

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Connect With Us!

Not ready to apply? Connect with us for general consideration.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.