The London Dungeon and Shrek’s Adventure! London are currently recruiting for Admissions Hosts to join our outgoing, self-motivated, sales and customer service focused team as we gear up for the busy peak season. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!). 

About the role

Operating from the busy heart of London’s South Bank you will be advertising our exciting attractions to potential visitors who pass by our front steps. You will certainly need to be vocal about our offers! 

You will have the opportunity to tailor a guests’ perfect visit to Merlin’s London tourist attractions, ensuring they have a memorable and rewarding experience. Not only this but you will be batching groups of excited guests into our shows, looking after queue lines, and ensuring the flow into the attractions runs as smoothly as possible. 

You will be the face of the attractions and our guests first point of contact so you will have the opportunity to interact, entertain and create magic memories, all whilst providing the very best customer service. 

This is a 6 month fixed-term role to help support with our peak period with a minimum of 25 guaranteed hours per week for grabs. Our attractions are open daily so full availability is needed, and you’ll be expected to work your fair share of weekdays, weekends and peak season/school holiday dates too.

So, if you have the flair for theatrical, a love of entertainment and, of course, a wicked sense of fun then apply today!  

• You’ll have the confidence to engage and interact with thousands of visitors and passers-by each day, giving world class customer service and up selling our offers.
• You’ll be used to working in a high-pressure environment, preferably from within the entertainments industry, but wherever your previous experience lies full training will be given.
• You’ll understand the importance of exceeding KPIs and targets, and driving revenue through utilising excellent sales skills, as well as making sure that you are working within health, safety, and standard operating procedures at all times.
• We are a very close-knit team here and so we need team players that are happy to help others as well as working independently.
• Ultimately, we’re looking for someone who is willing to go above and beyond to help deliver unforgettable experiences that our iconic attractions deserve.

• A Merlin Magic pass allowing your friends and family to visit our attractions
• Employee Assistance Programme
• 40% online LEGO discount
• 25% discount in retail and food
• Access to an exclusive employee discount website and much more  

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.