Uniform Services Host

Location: Thorpe Park, Chertsey

Hours: Part time, must be able to work weekend days as well as weekdays

Contract Type: Seasonal, until November 2025

The aim of this role is to provide support to the Front of House Management Team ensuring all aspects of the welcome and uniform area are well managed. Ensuring the daily operation for the Staff and Guest welcome and Uniform department at the resort runs smoothly, you will be the first point of contact for our Business visitors and VIP guests, offering a warm welcome, and ensuring everyone is adhering to uniform standards and site security procedures. You will be responsible for Providing outstanding service to both staff and guests. You will need to gain a general knowledge of the park and its operations to give our staff and guests the best advice and answers to their queries.

Responsibilities:

• Take responsibility for the allocated administrative tasks for the Uniform Services team and ensure that all paperwork is organised and completed to set deadlines.
• Learn and support with all basic team functions and provide front line support when required.
• Administrative tasks relating to the daily running of the uniform and welcome area including internal and external mail.
• Assisting guests with any ticketing queries, complaints and upselling when required.
• Ensure items of uniform and staff ID cards are issued to employees, contractors and visitors efficiently.
• Support the Wardrobe Manager to monitor all uniform and welcome stock, supporting the ordering of these items where required.
• Support the allocation of lockers; ensuring all keys are organised and reconciled at the end of each season.
• Oversee the locker room and changing rooms to ensure a safe clean environment.

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.