Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests at night? Join the UK’s most exciting Castle as a Hotel Night Assistant and start your greatest adventure!

Reporting into the Hotel Night Team Leader this role will ensure that all guest’s requirements are met promptly during their stay.

This role has heaps of variety to keep you interested, no two days are the same, from always offering the highest level of customer care and service to reporting any Health & Safety hazards immediately to the Night Operations Team Leader.

You’ll lead hotel evacuations in accordance with Emergency evacuations and Fire & Safety regulations and conduct hotel walk-rounds and fire extinguisher checks on each shift.

This is a seasonal contract, offering 30 guaranteed hours per week. Shifts will be 11pm – 7am. Flexibility is needed as shifts will include weekends and bank holidays.

• Excellent Customer Service
• Good positive attitude
• Passion for the castle & guests
• Great organisational skills
• A friendly and welcoming personality
• Understanding the importance of Health & Safety within our workplace

• Monthly Bonus based on customer satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.