Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

To work in a guest facing position delivering excellent customer service at all times. Ensure all on the day feedback is resolved efficiently and effectively, within the recovery matrix and is proportionate to the feedback from the guest and to create memorable experiences for all our guests, promoting Guest Obsession at all times!

Responsibilities:

• Maintaining a robust service platform to provide memorable experiences for all our guests.
• Working within the response time targets (SLA’s) on all forms of Guest feedback, ensuring they are consistent and to the highest quality.
• Ensuring Guest Satisfaction and KPI targets are achieved through service to our guests.
• Dealing with on the day feedback, ensuring any recovery offered to our guests remains consistent.
• Operating in line with the recovery matrix to ensure any recovery offered remains consistent.
• Take ownership of feedback to minimise escalations.
• Be an ambassador for the Resort and the department, promoting Guest Obsession at all opportunities

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.