Merlin Entertainments

Retail Assistant

Location (Country-County-City) UK-BIRMINGHAM
Job ID
2025-8947
Employment Type
Guaranteed Hours (MGH)
Offer/Contract Type
Fixed End Date/Seasonal
Location Name
Cadbury World

What you'll bring to the team

Calling all chocolate lovers and fun-seekers!

Are you ready to join the team at Cadbury World and help create unforgettable experiences for every guest? We’re on the lookout for Retail Assistants who are passionate about delivering exceptional customer service and making chocolatey memories that will last a lifetime.

As a Retail Host, you’ll be at the heart of the action, helping run our NEW Cadbury shop while always seeking out opportunities for amazing guest interactions. Whether you're serving at the till or helping guests find that perfect treat, you'll own the experience and make it as fun and memorable as possible!

But wait, there’s more! You’ll be totally obsessed with creating a magical experience for our guests, treating each one as an individual and ensuring their time at Cadbury World is nothing short of chocolatey perfection.

In this role, you’ll be restocking the shop and serving at the till for extended periods, so you’ll need to be able to keep things moving smoothly throughout the day.

We have seasonal, fixed-term contracts available until August/October with shifts between 8am and 6:30pm. You’ll be working a minimum of 10 hours per week, and you’ll need to be flexible during school holidays as times and days may change.

Qualifications & Experience

  • Proven experience in a fast-paced customer service environment
  • An outgoing personality that’s ready to join in the fun
  • Previous retail experience is preferred
  • A great sense of fun and a love for all things chocolatey!
  • Friendly, approachable, and ready to engage with guests

Benefits

  • Monthly Bonus based on guest satisfaction
  • Fortnightly pay
  • FREE parking
  • 25% discount in our retail shops and restaurants
  • 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Employee pricing up to 55% off cinema tickets

Ready to dive into the fun? Apply now and become part of our extraordinary team at Cadbury World!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

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Pay Range

GBP £12.31/Hr.

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