Maze Team Leader 

Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

To support the Resort Entertainments department in supervising and driving the department standards and vision including: Day to day duty managing, operationally driving standards, and consistently motivating the seasonal Hosts and Performers towards delivering compelling entertainment.

Responsibilities:

• Leading a team of Senior Event Hosts & Event Hosts throughout the FRIGHT NIGHTS event operation.
• Lead the daily setup, operation, and close-down of FRIGHT NIGHTS attractions, ensuring all offerings open on time, operations remain efficient, and cleanliness standards are met.
• Action previous day's Maze 1 handovers, addressing issues in staffing, training, cleanliness, ticket sales, utilisation, and downtime.
• Proactively manage team welfare including absence, sickness, lateness, safety concerns, and near misses.
• Conduct informal/formal investigations and performance management, including RD’s and disciplinary actions.
• Lead guest recovery and queue line management during attraction incidents or downtimes; ensure consistent messaging is understood and communicated by Senior Hosts.
• Support on-site incident response involving the hosting team, taking ownership of resolution and follow-up actions.

• Strong communication
• Time management skills
• Experience in people managing.
• Must have strong operational knowledge
• Duty manager experience is desirable.
• An awareness of theme park daily operation and the Entertainments industry is desirable

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.