In this role you will support the Entertainments Department in supervising and driving the department standards and vision including day-to-day duty managing, operationally driving standards, and consistently motivating the Fright Nights Performers towards delivering compelling entertainment. Fright Nights Team Leaders will also be required to effectively manage a team within the Entertainments Department, ensuring their conduct and performance standards align with the department standards and that Health & Safety procedures are always followed.

Key Accountabilities

• To take on the role of line manager to a designated cast of Fright Nights Performers, being accountable for the operational, health & safety, people management and guest experience standards of their direct reports & Entertainments offering.
• To take on the daily running of a designated Fright Nights Attraction (Maze, Show or Roaming offering) and have a strong presence on the Park; being accountable for the daily operation spanning from attraction utilisation, guest obsession and the coaching of team members.
• To assist with basic department/team related admin tasks.
• To ensure compliance is upheld in line with Park standards: cross-checking & scanning paperwork.
• To complete Performer timesheets and work closely with the Central Planning Team to ensure performer availability aligns with daily staffing levels.
• To supervise and maintain high conduct and role performance standards within all Entertainments offerings whilst being a role model for the Park and departmental standards.
• To ensure that health & safety standards are a primary focus, and that all team members are trained and assessed on their roles as per CoSWP and other procedural standards.
• To manage team members’ conduct and job performance throughout the Fright Nights Event, providing coaching and development with a focus on recognising good performance, providing constructive feedback, and managing poor performance where necessary.
• To take on the eye of the guests in terms of the Entertainments offering, ensuring that the consistency of performance, safety and operational running is optimal at all times.

• Have strong communication and time management skills
• Have experience in people managing/managing stakeholders
• Have strong operational knowledge
• Have duty manager/relevant experience
• Have an awareness of theme park daily operation and the Entertainments industry.