Location: Thorpe Park

Hours: Full time, part time, weekends & holidays 

Contract Type: Seasonal, until November 2025

As a VIP host you will be reporting in to the VIP Team leader as well as the VIP Assistant Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within. Your role as a VIP host will be:

• To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values
• You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
• To assist with the department’s mission to achieve a positive customer feedback through internal and external captures.
• To deliver both VIP entry and experience packages to support all targets set by the business.
• To support the wider Resort through our multi-skilling programme.
• Support product development and contribute new ideas to continually drive the department.

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

Due to the nature of this role, applicants will need to be 18+.

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.