We’re on the lookout for a dynamic and driven individual to take charge of our retail gift shops. As a Retail Team Leader, you’ll ensure smooth daily operations, maintain high store standards, and unleash your creativity to explore new and exciting revenue opportunities.

In this role, you'll be more than just a leader - you’ll be a coach, a motivator, and a key player in driving sales and delivering exceptional customer service. With no two days the same, you’ll be involved in everything from stock control and visual merchandising to audits and shop upkeep. You will also take on Duty Manager responsibilities for the attraction. Including opening and closing the attraction and dealing with guest queries and concerns.

This is a full time fixed-term position contracted until December 2025, offering 37.5 hours per week. Shifts will be on a 5 in 7 roster pattern and flexibility will be needed as shifts will include weekends and bank holidays.  

• Experience as a Retail Supervisor or Team Leader 
• High levels of pro-activity within an operational setting with problem solving skills
• Experience within a fast-paced customer facing environment
• Have been involved with organising, motivating, and coaching a team
• A passion for retail and a keen eye for detail

Alongside a truly unique working environment we can also offer the following:

• 25% discount in our retail shops and restaurants
• 40% discount on LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Gatewayuk.Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.