Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Join Warwick Castle as a Retail Host and start your greatest adventure!

As a Retail Host you will be the first point of contact for our guests in one of our retail units across our 64 acres of beautiful grounds and gardens. Including Pageant Field, the Peacock Garden and Central Courtyard.

Offering a warm welcome, and encouraging visitors to stock up on merchandise, you’ll need to help make sure the shop is always fully stocked and looking presentable. You’ll also have the confidence to suggest products that our guests may want to purchase or be on hand to assist our customers with any queries they may have. You'll always strive to boost revenue and smash daily targets while demonstrating world-class customer service.

This is a flexible, fixed-term position, contracted until Sunday the 4^th of January 2026. Shifts will vary with a minimum of 5 hours per week. Due to the nature of our business, you will be required to have good availability. Working school holiday periods, weekends, and bank holidays. 

• Proven experience in a fast-paced customer service and retail environment
• Have a passion for delivering excellent customer service
• A willingness to learn and develop your skills
• Have passion for our brand
• Have a keen eye for detail
• Be able to clearly communicate to our guest and your colleagues
• Most importantly have fun at work to create memorable experiences

Alongside becoming an expert in creating memorable experiences, you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.