Hotel Night Team Leader

Location: Thorpe Park,

Hours: Weekends & Holidays

Contract Type: Seasonal, until November 2025

In this role, you will be the face of the Thorpe Shark Cabins, you will be responsible for checking guests in & out of the Cabins, serving guests in the Thorpe Shark Supplies Shop, ensuring that standard are kept to a high level throughout the Cabins and ensure the Cabins daily reporting is done to the correct standard.  

Responsibilities

• Checking Guests In & Out of the Cabins

• Correctly storing luggage and taking it to the Cabins for arrival guests

• Ensuring KPI surveys are filled out by all guests checking out of the Cabins

• Cleaning all guest areas overnight to ensure it is ready for the next days operation

• Effectively dealing with guests feedback or major issues

• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings

• Providing guests with all the correct information about there stay at Thorpe Shark Cabins

• Completing any required people management tasks for your direct reports

• Effectively communicating with all Hotel Stakeholders regarding anything that could affect the guest experience and operation

• Ensure that all reporting is completed and sent to the relevant departments

• Ensure that all rooms are allocated ready for the next days operation

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.