Location: Thorpe Park

Hours: Full time, part time, weekends & holidays 

Contract Type: Seasonal, until November 2025

As a VIP host you will be reporting in to the VIP Lead as well as the Commercial Sales Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within. Your role as a VIP host will be:

• To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values
• You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
• To assist with the department’s mission to achieve a positive customer feedback through internal and external captures.
• To deliver both VIP entry and experience packages to support all targets set by the business.
• To support the wider Resort through our multi-skilling programme.
• Support product development and contribute new ideas to continually drive the department.

Due to the nature of this role, applicants will need to be 18+.

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.