Location: Thorpe Park,

Hours: Full time, part time, weekends & holidays

Contract Type: Seasonal, until November 2025

Our awesome Front of House department are the first team to welcome our guests onto the Park each day, therefore are expected to be role models on delivering exceptional guest interactions. You will not only be responsible for providing our guests with a fantastic experience here at Thorpe Park but also to make them aware of the wide range of additional products available to them. Working in this team is a unique experience where you are recruited to drive sales and hit targets for products such as hotel stays and other promotional activities. 

Responsibilities:

• Ensuring a smooth Car Park operation, with all cars being parked safely and efficiently.
• Assisting the smooth and seamless entry and exit of resort for all guests
• Interact with guests and ensure any issues they may have will be resolved.
• Use our till system to sell day tickets, parking tickets, and upsell Annual Passes 
• Provide high level of customer service to our guests, in line with company values, ensuring targets are met.
• Following all company policies, including health and safety.
• To assist with the department’s mission to achieve all Key Performance Indicator (KPI) targets set.

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more! 
• Free bus from Staines station for all employees  
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin 
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.