Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey KT9 2NE

Hours: Fixed term contracts until 2nd November. Shifts cover weekends during the off-peak period, then 4-5 days per week during the running of our Halloween event.

Advert closing date: Sunday 5th October 2025

Please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.

COME & JOIN BRITAINS WILDEST ADVENTURE!

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we want YOU to be part of our team. Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

Here at Chessington World of Adventures, our 2025 season is in full swing, and we are recruiting for Guest Help & Information Virtual Queue Assistants to join the team!

Working within the Guest Experience Department you will ensure that Ride Access Pass queue lines are managed efficiently, scanning guests into the queue, and opening and closing the queue when necessary in order to manage the capacity of the queue line.

You will also act as a point of contact for any queries a guest may have relating to the Ride Access Pass as well as answering any general resort related questions.

Day to day this role will include:

• Working on site at our Ride Access Pass queue line entrances
• Assisting with the safe and efficient operation of the Virtual Queuing system
• Gauging how busy a Ride Access queue line is getting, and closing and re-opening it at the appropriate times in order to ensure guest wait times are minimal
• Assisting with guest queries relating to the Ride Access Pass, as well as general resort enquiries
• Maintaining high levels of empathy and guest care

• Be a strong team player with an upbeat and approachable persona
• Have a willingness to learn new information and skills
• Good organisational skills
• A passion for delivering excellent customer service
• Previous experience within a customer service environment is preferred but not required

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities