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Role Summary
In this contact centre role, you’ll be answering incoming guest enquiries, feedback, live chats, review sites, and telephone calls, aligned with our brand tone. Working towards key performance targets (KPIs), you will deliver outstanding levels of customer service, helping to create memorable customer experiences.
This role is ideal for candidates with contact centre, customer service, call centre, hospitality, retail, reservations or guest services experience who enjoy supporting customers, handling enquiries and resolving issues across multiple communication...
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Actor - 5 Days per week
Location: London Dungeons
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Actor - Weekends
Location: London Dungeons
Hours:...
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COME & JOIN BRITAIN'S WILDEST ADVENTURE!
Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, guest-focused environment? Then we want YOU to be part of our team.
Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain's biggest wildlife theme park.
As an Events and Experiences Host, you will be part of a dynamic team responsible for selling and delivering a range of premium guest experiences, birthday parties, VIP family...
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We have new openings for those with a passion for delivering great customer service and front-of-house experiences!
Come and join our Attractions and Events Venue team as one of our Venue Hosts at the UK’s most exciting Castle!
In this role will see you assist with the coordination of weddings and varied event bookings. You will be reporting to and supporting the Wedding and Events Coordinators, providing on the floor support and assisting with the day-to-day...
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Hotel Public Area Cleaner
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
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Linen Porter
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7
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Animal Information Host
Location: Alton Towers Resort
Are you passionate about the wonders of...
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Are you a confident leader who thrives in a fast-paced environment? Do you enjoy coaching teams, delivering exceptional guest experiences, and leading from the front? If so, we have an exciting opportunity to join Thorpe Park Resort as an Operations Lead.
In this role, you'll be responsible for supporting and developing front-line teams across a variety of operational areas, including Rides, Retail, Guest Services, and Front of House. You'll play a key part in driving high standards, motivating teams, ensuring operational excellence, and delivering memorable experiences for our guests.
What You'll Bring to the Team
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Join Thorpe Park Resort as a Senior Ride Operator & Trainer, where you'll help deliver safe, efficient, and memorable guest experiences while supporting the development of our Ride Operations team. This is an exciting opportunity for an experienced operator with a passion for leadership, training, and maintaining high operational standards in a fast-paced environment.
- Previous experience within Ride Operations, attractions, leisure, hospitality, or a similar operational environment.
- Strong leadership skills with the ability to coach, train, and motivate team members to achieve...
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Retail Store Replenishment Lead
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
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Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics.
Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must to be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Full time, Fixed term, until 27.11.2026
Due to the nature of the role, we can only accept applicants who are 18 and over.
In this contact centre role, you’ll be...
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Location: Alton Towers Resort, Staffordshire, ST10 4DB
Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Full time, Fixed term, until 27.11.2026
Due to the nature of the role, we can only accept applicants who are 18 and over.
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Hotel Public Area Cleaner - Evenings
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours:
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Frontline Lead - Full Time. Flexible Availability.
Reports to...
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- A passion for delivering exceptional guest experiences and leading by example.
- Strong leadership and coaching skills, with the ability to motivate, support, and develop frontline teams.
- Confidence in handling escalated guest queries, complaints, and operational challenges in a calm and professional manner.
- Excellent communication skills, with the ability to build positive relationships with guests, colleagues, and stakeholders.
- A proactive...
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ROLE SUMMARY:
The Events and Experience Lead is critical in bringing to life the guest excellence vision of ‘Own your welcome’, ‘make it memorable’ and ‘creating lasting moments’. The role is responsible for on-the-job supervision, guiding, and supporting a team of frontline guest-facing E&E hosts. The role is focused on ensuring operational excellence and delivering outstanding guest experiences. It will provide leadership and coaching to frontline staff organizing Animal and VIP experiences, organizing new experiences and operationally delivering the Event space in the Hotel, all while maintaining a strong focus on teamwork and service quality. The E&E Lead will be the first point of escalation for any...
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- A passion for delivering exceptional guest service and creating memorable experiences
- Proven ability to lead, coach and motivate teams in a fast-paced environment
- Confidence to lead by example and uphold high standards under pressure
- Excellent communication skills, with the ability to engage, inspire and present to groups
- Strong problem-solving and decision-making skills, with a calm and professional approach
- A proactive mindset with the ability to drive performance, sales and service improvements
- The ability to build strong working relationships across teams and departments
- High levels of personal ownership, organisation and attention to detail
- Confidence handling guest feedback and escalations, ensuring...
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Hours: Guaranteed hours between 08.00 - 22.00. Candidates must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Fixed term, until 27.11.2026
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As a First Aid Host, you’ll be a key part of creating a safe and enjoyable experience for both guests and staff at Thorpe Park. You’ll be the first point of contact for any injuries or illnesses, delivering high-quality care with professionalism and empathy.
You’ll bring a calm and confident approach, especially in high-pressure or emergency situations, ensuring patients feel supported and reassured at all times. With a strong focus on health & safety, you’ll take pride in maintaining excellent standards across the park, whether treating patients, completing documentation, or ensuring facilities are clean and fully equipped.
A team player at heart, you’ll work collaboratively across departments while also...
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Location: Thorpe Park - Merlin Technical Hub. The role will be a hybrid working model, following successful probation period and subject to performance metrics.
Hours: Full Time - Guaranteed hours 30 per week between 08.00 - 22.00. Must be available to work 5 days out of 7 including weekends and bank holidays. One of the working days must be a Saturday or Sunday.
Contract Type: Full time, Fixed term, until 27.11.2026
Due to the nature of the role, we can only accept applicants who are 18 and...